Cancellations and refunds
Plans change. Cancel 48 hours or more before a chef booking and you get every cent back. Here is what happens in each case. The full rules are in section 6 of our terms.
| What happens | Your refund |
|---|---|
| You cancel a chef booking 48 hours or more before it starts In your booking: Cancel booking. | Full refund, service fee included. |
| You cancel later than 48 hours before By then the chef has been paid 50% as ingredient money and has shopped for you. | We refund what the chef has not spent. A reasonable cancellation charge covers the ingredients and preparation, as the Consumer Protection Act allows. We look at every case and tell you the amount. |
| You haven't paid yet A request or quote you didn't pay for. | Nothing was charged. Cancel any time. |
| The chef cancels | Full refund, and we help you find another chef for the same date. |
| The chef doesn't arrive | Full refund. Tell us straight away through Report a problem on your booking. |
| A same-day request the chef can't confirm in time | It closes by itself at the start time and nothing is charged. |
| Something at the booking wasn't as agreed | Report it within 48 hours. If part of the service wasn't delivered, we refund that part or ask the chef to put it right. |
| A La Savor Restaurants table, cancelled 48 hours or more before your sitting | Full refund. Your seats go to the next person in the line. |
| An event is cancelled or moved by the chef | Full refund of your tickets. |
| You can't make an event | Tell us at least 48 hours before. We refund your tickets less a reasonable charge for food already bought. |
How refunds are paid
Refunds go back to the card or bank account you paid from. Once we approve a refund, it usually shows within 5 to 10 working days, depending on your bank. You'll get a notification when we send it.
Need help?
Open the booking and use Report a problem, or write to us from the help centre. We reply within 2 working days.